Refund Policy

At Thomas Glover, we are committed to ensuring your complete satisfaction with your purchase. We offer a 14-day returns policy to provide you with peace of mind when buying from us.

You have 14 days from the date of receipt to return an item if you are not entirely satisfied with your purchase.

If you wish to return an item, you must notify us within 14 days of receiving the item. This can be done via email or phone. This early notification allows us to process your return efficiently.

ll returned items must be in the same condition as when they were sent to you. This means:

• All original packaging must be intact

• Any certificates or documentation provided with the item must be included

• The item must not show signs of damage, alterations, or excessive wear

Upon receipt and inspection of the returned item, we will issue a full refund of the invoice price. Please note that the following are not refundable:​

• Any sizing or adjustment costs incurred at your request

• Return shipping costs (these are the responsibility of the customer)

• Contact us within 14 days of receiving the item via email or phone.

• We will provide you with a return authorisation and instructions.

• Carefully package the item to ensure its safe return.

• Send the item back to us using a secure, traceable shipping method.

• Once we receive and inspect the item, we will process your refund.

• Refunds are typically processed within 5-7 business days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.

• If you receive an item that is faulty or not as described, please contact us immediately. We will cover the cost of return shipping for faulty items and will either repair, replace, or refund the item at our discretion.

• If you receive an item that is faulty or not as described, please contact us immediately. We will cover the cost of return shipping for faulty items and will either repair, replace, or refund the item at our discretion.

• This returns policy does not affect your statutory rights. If you have any questions about your statutory rights, please contact your local consumer protection office.

• We strive to make the returns process as smooth and straightforward as possible. If you have any questions or concerns about our returns policy, please don't hesitate to contact us.